August 7, 2014 Ron Sneddon

Example Super Sensational Customer Service – Ticketmaster US

So I’ve “lost” my four tickets to the Rolling Stones – that is I can’t find them anywhere on my Ticketmaster account. Cost me more than a grand so pretty keen to recover them from cyberspace. Sent an email to Ticketmaster (US) asking for help – read the response below from a dude called Rick:


Salutations Ron,

Thank you so much for taking the time to reach out to Ticketmaster U.S, and we would be more than happy to take a look into your request. We’re trying to find your order and we need some quick info from you in order to find it. As soon as we have it all, we’ll get right back to you:

Name on the account:

Credit Card Number (last 4 digits of card only please!):


Date of Event:

City and State of Event:

Order Number:

I love our fans so if you need anything else, we’re always here for you – just reply to this email or visit Believe us when we say, that it truly does bum us out whenever we are unable to immediately assist our fans with there issues and pressing concerns. So please be sure to get back to us as soon as you can, so we may do everything in our power to assist you. Take care, and we can not wait to hear back from you.

Sincerely your friend at Ticketmaster,


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